Industries

Your industry is our passion

Here at Prismatic BPO System, we have a different approach to customer experience management—powered by technology, perfected by people. When it comes to customer satisfaction, the person at the other end makes all the difference.

We're in your corner

40+ years of cross-industry expertise

Our approach gets results

We give our diverse portfolio of clients premium services tailored to their unique needs. After all, you’ve spent years carefully cultivating your customers and brand. Your customer experience team should bring a history of strong performance and expertise in your business vertical. Our competitive edge? We know what makes a good customer service experience – no matter the industry.

Call center industries we serve

Retail & Ecommerce

Brand excellence happens one engagement at a time. We bring decades of experience in what makes your retail and e-commerce customers tick. Our job is to bring the highest customer service so your customers become as obsessed with your brand as we are. We support a seamless omnichannel experience that reflects the brand excellence that you’ve built.

Consumer Services

We know that sales support, retention, and saves all drive your bottom line. Digital services, subscription management, and tech support are the bread and butter of the consumer services industry, and we have a track record of delivering seamless support so your customers see value in every touchpoint.

Automotive

Your customer is passionate about the vehicle they drive. We’re passionate about your customer. We have supported millions of dollars in automobile transactions. From qualification to purchase, maintenance to sales, your customers will receive the care, support, and skilled customer service they need.

Healthcare

Excellent healthcare requires stringent practices for accuracy, security, data, and first contact resolution. But it also requires a good bedside manner. Our healthcare-focused specialists bring it all. With an emphasis on training and compliance, you can count on Global Response to understand your healthcare program and take the best care of your customers.

Banking & Financial Services

Financial services require rigorous industry knowledge and expertise. Global Response specialists are trained in security, compliance, and policy adherence. The competitive edge? We also know how to make customers happy. Our teams provide the best in data, analytics, and customer experience management so you can deliver the best to your customers and clients.

Education

We know that education is personal. Your customer makes an investment in time, energy, and commitment and has a specific goal in mind. From registration to tech support, they expect professional support from a team that demonstrates empathy, patience, and understanding. Good thing that’s what we do best.

Travel & Hospitality

Excellent service is one of the hallmarks of the best travel experiences. We rely on people while we travel – maybe we need someone to make a recommendation, help us with issues, or simply provide a warm welcome. At Global Response, hospitality is in our DNA, and we’ll do everything we can to ensure your customers enjoy smooth sailing all the way.

Luxury Brands

Luxury brands have long been synonymous with outstanding service and customer care. Every contact point, from beginning to end, needs to be perfectly seamless. Our undertaking is to be 100 percent client-centric while using our 40+ years of industry experience to cultivate your brand’s value into each and every interaction.

Business-to-Business

When it comes to B2B client interaction, few things are more important than timely and accurate responses to questions or concerns. Our specialized B2B call center services are sure to impress even the keenest eye. At Global Response, our goal is to provide the best B2B services including customer support, lead generation, outbound marketing, and much more.