Here at Prismatic BPO System, we have a different approach to customer experience management—powered by technology, perfected by people. When it comes to customer satisfaction, the person at the other end makes all the difference.
World’s leading brands have entrusted us with their customers.
Brand loyalty is what we do. Our world-class employees receive the best in training and coaching so they eat, sleep, and breathe your brand. We selectively match our specialists to each brand so they embody your culture at every customer touchpoint.
Our clients consistently see increases in sales, retention, and conversions after switching to our team. Your brand is our brand–and you deserve only the best.
No matter your industry–we’re in your corner. We’ve helped companies across wildly different brands
change the game with customer experience management.
Our customer-focused strategies help you improve customer service results across any platform, anywhere.
Business impact begins and ends with people. We bring a customer-obsessed mentality to every touchpoint and exceed customer expectations every step of the way. We also use the best tools in the business to ensure seamless customer outcomes.
Use our extensive data analytics and cross-selling tools to increase your average order value and boost sales across your entire product inventory. Great customer service translates to higher conversions and retention.
Meet your customers where they are, whether it’s voice, email, chat, mobile, social media, or SMS. We customize our services to your customer’s needs.
Hear from real brands experiencing real results.
FILA is an internationally renowned brand known as a pillar of excellence in the athleticwear industry-but in early 2020 they were losing customers due to negative customer service experiences. Their brand and reputation were taking a hit. FILA needed a solution — and they found it with Prismatic BPO System.
In 2021 alone, online sales went up 25% and customer queries for orders and refunds decreased by 28%, thanks to the Prismatic BPO System difference.
LACOSTE—known worldwide for its green crocodile logo—was looking for a contact center that would take care of the LACOSTE brand as if it were their own. They found it in Prismatic BPO System, whose agents have internalized the LACOSTE culture, become experts on the company’s distinctive products, and delivered service that continues to exceed customer expectations.
ASICS needed a highly skilled and strategic customer experience team to support a rapid transition into more extensive e-commerce and direct customer sales during the pandemic. Prismatic BPO System helped them transform their omnichannel customer solutions and scale for outstanding business results.
When social media was first developing as a strategy for retail and e-
commerce, Rack Room Shoes faced the challenge of integrating customer care across all channels-including emerging ones. “We needed a trusted partner who would care as much about our customers as we do,” explains Belle. “We found this in Prismatic BPO System.”
Hear first-hand why top businesses around the world are choosing Prismatic BPO System.
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