Automotive

Automotive Call Center Outsourcing

Hit the accelerator on customer satisfaction

The vehicles we drive can be our passion, our identity, and our lifeline. At Prismatic BPO Response, you and your customer are in good hands. We have the expertise to deliver lasting customer relationships – before and after the sale.

Competition is fierce – stand out with loyal customers

The automotive industry involves big-ticket purchases and high emotional investment. A happy customer can become a lifelong customer, but these days we know they expect more than ever.

Customers expect connected technologies

The automotive industry is at the leading edge of integrated and smart technology. Your customer service should reflect that state-of-the-art approach. Getting support should be as easy as hitting the accelerator.

Customers prefer brands that feel human

The modern car buyer expects personalized, conversational support and intuitive interfaces. Millennials, the largest consumer base right now, expect seamless support interactions that recognize and cater to their individual needs.

Customers want instant solutions

Nobody is waiting around for support anymore. Customer engagement needs to be speedy and anticipate needs before they even happen.

Get your customers in the fast lane

We put your customer first and prioritize fast, empathetic service, first contact resolution, and loyalty-building strategies.

We’ve supported millions of dollars in automobile transactions – and we’ve got you covered

Our brand specialists are experts in the automotive industry and have a track record of successful cases and happy customers to prove it.

Rev up your sales

From qualification to purchase, we can make your sales process a smooth ride. Reduce your customer churn and internal costs with our services, and increase your sales and bottom line.

Build lifelong brand loyalists

Big-ticket purchases like a vehicle are emotional. We’re an extension of your brand and ensure that every customer is treated like royalty, whether they’re buying their first car or bringing their family van in for a tuneup, warranty solutions, and more.

Know the success formula with data and analytics

Know what to expect and how to steer your company and customers in the right direction. Our cutting-edge system delivers market insights like who your top customers are, what they’re looking for, where to expect or reduce churn.

Meet customers wherever they are

The modern car buyer expects a seamless experience across online, mobile, phone, and on the lot. We ensure that every communication channel is ready for the modern automotive customer.

Reduce service costs and handle time

Our teams build intuitive customer engagement strategies that prioritize first contact resolution and easily solve higher-level requests so you can do what you do best. We aim to reduce average handle time and service costs with every interaction.

Clienteling

Build rock-solid retention with loyalty programs like points, promotions, redemption inquiries, referrals, and credit card sales.

Recognitions for our
personalized customer experience

We’re your pit crew

We’ve worked with dealers and OEMs for decades, delivering fast, high-touch service to their customers. We know automotive.

Rev up your customer success

We’ve helped our automotive partners build brand loyalty and drive sales.

How we helped an EV partner boost KPIs to over 95%

We took over CX management at a leading electric vehicle company at the height of the pandemic and helped them scale and adapt to boost performance, sales, and customer satisfaction.

Ready to tap into our industry
expertise?

Request a quote today

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